Privacy Policy

Venezuela Voyages

At Venezuela Voyages, protecting your personal information is fundamental. This policy describes how we collect, use and protect the data you provide when using our website www.venezuelavoyages.com.

1. Information We Collect

1.1 Information You Provide

  1. Account information: Full name, email address, phone number.
  2. Profile data: Profile picture and cover photo.
  3. Search and booking data: Flight, hotel and travel package queries, booking details.
  4. Subscription: Email address provided to receive updates and promotions.
  5. Documentation: Full name, passport number, nationality, age, gender and any medical condition or dietary preference required for the booking.

1.2 Information Collected Automatically

  1. Cookies: We use cookies to track the user's time zone and personalise flight times. Temporary cookies are also used for email verification and password reset.
  2. Analytics data: Visitor behaviour data is collected through analytics services to improve the user experience.

1.3 Third-Party Services

  1. Resend: Used to send transactional emails and communications.
  2. Supabase: Storage of user data, bookings and images.
  3. Stripe: Secure payment processing.
  4. Vercel: Platform hosting and analytics.

2. How We Use Your Information

  1. To provide and improve our flight, hotel and travel package booking services.
  2. To send updates, verifications, quotes and relevant communications.
  3. To personalise search results according to your preferences and location.
  4. To coordinate services with authorized travel providers.

3. Sharing of Information

We may share your data with:

  1. Service providers: Airlines, hotels, tour operators and transport providers required to fulfil your booking.
  2. Technology services: Resend, Supabase, Stripe and analytics services used to operate our platform.
  3. Legal authorities: As required by applicable Venezuelan law.

4. Cookies and Tracking

We use cookies to track the user's time zone, display local times and manage email verification and password reset processes. You can control cookies through your browser settings.

We also use third-party analytics tools to understand how our site is used and to improve the experience:

  1. Google Analytics 4: records visits, page views and aggregated navigation events. Data is processed by Google. You can review Google's privacy policy.
  2. Microsoft Clarity: records anonymous interactions (cursor movement, clicks and scrolls) to generate heatmaps and aggregated recordings that help us detect usability problems. Data is processed by Microsoft. You can review Microsoft's privacy policy. We configure Clarity to automatically mask form field text, so that sensitive data such as emails, passwords or payment information is never recorded.
  3. Vercel Analytics: measures site performance metrics (Core Web Vitals) without collecting personal information.

You can disable these tools using tracker-blocking extensions in your browser or through its “Do Not Track” setting.

5. Data Security

We take reasonable measures to protect your personal information. We use advanced encryption technologies, including SSL for data in transit and AES-256 for data at rest. For more information, see our Security Policies.

6. Your Rights

  1. Access, correct or delete your personal data.
  2. Withdraw consent for email communications.
  3. Request information about how your personal data is processed.

For requests, contact us at: info@venezuelavoyages.com

7. Updates to This Policy

We reserve the right to update this Privacy Policy. Any change will be published on this page with an updated effective date.

8. Contact

For privacy-related enquiries, contact us at: info@venezuelavoyages.com

Phone: +58 426 4034052